Please remember to input your Unit/Apartment No. we get quite a few returns because customers forget to input their unit number. Thank you
Free Shipping on orders over $40 with this Coupon Code: 8Y9784
Urban Beard now delivers to Canada, USA, Mexico, UK, Norway, France, Spain and Portugal. (we have answered the requests of some of our fellow European beardsmen)
Shipping is a flat fee of $8.95 if you live in Canada, $11.95 if you live in the USA and $13.95 if you live in the UK, Norway, France, Spain, Portugal or any other European country.
All orders are processed and shipped within 72 hours from Toronto Canada.
You will receive your purchase 1 to 5 business days from the time we ship your order if you live in Canada. Customers within Ontario will usually receive their order within 1-2 business days of shipping.
Customers in the USA, UK, Norway, France, Spain and Portugal will usually receive there orders within 5-10 business days.
If the address you gave us has any mistakes causing the delivery company to be unable to deliver the package, we will send your purchase again but shipping will then be charged again.
Shipping charges are subject to the 13% Harmonized Sales Tax (HST) when shipped within Ontario or to other HST participant provinces (e.g. New Brunswick, Newfoundland, Nova Scotia and Prince Edward Island). Shipping charges on shipments outside of HST participant provinces and territories are subject to 5% Goods and Services Tax (GST) only.
Procedure for Online Orders
No order will be accepted unless complete information is provided including:
Full name, Full address, Valid email address, Phone No. (including area code)
If you wish to exchange or return an item you must first receive approval before you ship the product. Shipping charges are not refundable.
All goods are supplied with a 10 day fault warranty.
Goods must be received back at our office 10 days from the day you received your order.
All packages returned to us "unclaimed" will be subject to an additional shipping charge before being reshipped.
We cannot be held responsible for orders being delayed by incorrect information or declined credit cards.
Please note that if you ordered by Credit Card and return your item, you will be refunded, minus 10% of the total transaction fee. This is to cover the Credit Card charge that Visa, MasterCard charges us and the payment gateway fees.
If you have any questions about our policy please email us by filling out the contact form on the 'Contact' page.